RETURN AND EXCHANGE POLICY
You deserve to have a vibrant and fulfilling life. Stella Frances will coach you through these life changing principles. All we ask is you promise to open the box, attend the event or participate in the coaching. If you simply commit to doing that, YOU WILL SEE RESULTS. So, make a decision to maximize who you are, what you’re capable of, and what you get to enjoy out of this life. We know you can succeed, Stella knows you can succeed, but what matters is YOU knowing you can succeed; commit and DO IT!
If for any reason, you are not 100% satisfied with your purchase, simply request a refund or exchange within 30 days and we’ll issue an exchange as per your request or refund the full cost of the item minus shipping costs. The following terms are applicable for any products that you purchased with us.
1. PRODUCTS AND GOODS
A. DIGITAL PRODUCTS – MEMBERSHIP SUBSCRIPTIONS
You have 30-days from the date of purchase to request a refund. If received on or before the 30th day, you will receive a full refund. If the request is received on or after the 31st day of purchase, no refund will be issued.
DIGITAL PRODUCTS – DOWNLOADABLE VERSIONS
Given the nature of downloadable digital products, we so not generally offer a refund or credit on a purchase.
B. PHYSICAL PRODUCTS
You have 30-days from the date of purchase to request a refund and return an item. If the request is received on or before the 30th day and the item is postmarked within 3 days of the request, you will receive a full refund; otherwise no refund will be issued. We will cover return shipping on orders within the United States (any orders outside the United States are responsible for any and all return shipping, tariff, custom or other related charges). To request a Return Merchandise Authorization email: admin@stellafrances.com. We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
C. PRODUCT TRIALS
In some circumstances we offer risk-free trials. There are two types: digital trials (through the website) or physical trials (which are shipped to you).
I. DIGITAL PRODUCT TRIAL
Digital trials last 7 days. You will be charged a non-refundable processing fee the day you sign up for the trial. If you decide to continue with the product, do nothing and you will automatically be charged monthly installments to the credit card on file. You must cancel on or before the 7th day if you do not wish to continue, and to avoid being charged the monthly installments. You have 30-days from the date you initiated the trial to request a refund for your first installment. If a refund request is received, you will be given a full refund on the first installment. If the request is received on or after the 31st day after signing up for the trial, no refund will be issued. The processing fee for the trial is non-refundable and will not be returned, regardless of when you cancel.
II. PHYSICAL PRODUCT TRIAL
Physical trials are 30-days. Upon purchase of a 30-day trial your credit card will be billed a non-refundable processing fee, plus shipping, handling and state tax. If you decide to continue with the program, do nothing and you will be automatically charged according to terms of purchase. The full amount or monthly installments to your card on file starting on the 30th day. If you decide to return the item, you must request to cancel on or before the 30th day and the item must be postmarked within 3 days of the request to avoid further charges. We will cover return shipping on orders within the United States (any orders outside the United States are responsible for any and all return shipping, tariff, custom or other related charges).
If you fail to cancel by the 30th day, or your return is not postmarked within 3 days of your request, you will be charged the full amount or monthly installments, as per agreement. Once billed your first installment, you are no longer eligible for a refund (unless a prior request was received and correct actions were taken). If the request is received on or after the 31st day after signing up for the trial, you will no longer be eligible to cancel and will be charged the full amount or monthly installments. The processing fee, state tax and any shipping and handling fees for the free trial are non-refundable and will not be returned, regardless of when you cancel.
D. INTERNATIONAL RETURNS (OUTSIDE THE UNITED STATES)
If returning an item, please contact admin@stellafrances.com within the stated return period, who will provide you instructions for returning your product(s).
You are responsible for all shipping costs and other costs incurred for returning your item (unless otherwise specified). Original shipping costs are non-refundable and your refund will be on the product cost only.
The time it will take for your returned item to arrive to us and be processed will vary depending on the shipping method you select. Once received, we will process the refund within one week and your funds should appear within 2 weeks of the return being processed.
If you are shipping an item over $75, we recommend adding tracking and insurance to the shipment. We cannot guarantee that we will receive your returned item.
E. ALL NON-DIGITAL PRODUCTS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the status (approval or rejection) of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
F. LATE OR MISSING REFUNDS
If you returned a digital or physical product please allow up to two weeks for your charge to be refunded.
If after two weeks you do not see your refund appear, please first call your bank or credit card to confirm whether it is pending.
If the bank or credit card does not see your refund pending and you still have not received your refund after two weeks, please contact us at admin@stellafrances.com.
G. EXCHANGES
We do our best to ensure you receive undamaged products. If, however, you have received an item that is defective or was damaged prior to arrival, we will promptly exchange it upon notification for an identical product. If this occurs, please send us an email at admin@stellafrances.com, and instructions will be provided for returning the defective or damaged merchandise.
H. GIFTS
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
I. CONDITIONS FOR RETURNS
In order for the Goods to be eligible for a return, please make sure that:
- the goods were purchased in the last 30 days
- the goods are in the original packaging
The following goods cannot be returned:
- the supply of goods made to your specifications or clearly personalized.
- the supply of goods which according to their nature are not suitable to be returned such as downloadable digital products.
- the supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
2. EVENTS AND SERVICES