Our Shipping Policy
Thank you for visiting and shopping at Stella Frances LIVE HAPPILY STORE. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 1-3 business days unless specified otherwise under product description section of the product relative sales page. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Method | Estimated Delivery Time | Shipment Cost |
USPS Standard | 2-5 business days | $8.99 |
USPS Priority With Tracking | 1-3 business days | $13.99 |
USPS Express With Tracking | 1-2 business days | $32.99 |
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties And Taxes
The Stella Frances Live Happily Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
The Stella Frances Live Happily Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If order gets lost in the mail
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you. We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to get in touch with the shipping carrier to try locating the lost order. Keep in mind that if tracking information states an order was delivered but customer claims it hasn’t been received, we won’t take responsibility and reship that order. In that case, any replacements would have to be at the customer’s expense.
If order wasn’t delivered but tracking states that it was
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Elevated Awareness won’t cover the cost of reshipping or refunding the order without contacting the carrier. There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.” If the customer is unable to locate the package and after we communicate with the carrier, we will place a new order to have it reshipped.
If recipient’s address is wrong
If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. In this case we’ll contact you for an updated address and you will be responsible for reshipping the order. If the package was not returned to sender, then you would have to process a new order to replace the original.
How to track my order
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment via our tracking page. When an order has been given to the shipping carrier, updates on its status will depend on their tracking services. If you encounter any issues, you can contact us at admin@stellafrances.com, and we’ll do our best to help you.
Do all items ship together?
Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll ship separately are:
- Books, jewelry, mugs, pillows with stuffing, posters, framed posters, canvas, water bottles.
In some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately.
What to do if it’s past the estimated delivery time and i still haven’t received my order
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by sending your email at admin@stellafrances.com.
PO BOX Addresses
Typically only US Postal Service is able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx or UPS) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure delivery of your order.